Terms and Conditions for Nikki Owen and Audience with Charisma Limited
We believe in communicating our terms and conditions of business in a clear and concise format so that our valued clients and prospective clients understand our commercial requirements upfront. We believe in treating our clients, suppliers, associates and attendees in the way we like to be treated ourselves. We aim to deliver what we do best for a fair and commercial rate. If you think we can improve upon the way we are doing business with you then please let us know. We view all feedback as an opportunity to improve our business. As a small organisation, we pride ourselves on being responsive to our clients’ requirements and seek a collaborative and win-win relationship.
Nikki Owen is represented and managed by The London Speaker Bureau. On occasions, London Speaker Bureau will be involved in the negotiation and organisation of bookings. The London Speaker Bureau are in these instances involved in the invoicing and collection of payment for services delivered by Nikki Owen. For further information about the terms of conditions followed by The London Speaker Bureau email firstname.lastname@example.org
For organisations who choose to deal directly with Audience with Charisma Limited these are our terms:
- Pricing Policy
We undertake to provide you with a quotation in writing for the scope of services you are looking to contract us for. In the event of changes to the initial scope of services, we will provide you with a revised quotation. We commit to maintaining our quoted prices for a period of 3 months from the quotation date.
- Price, Payment and Currencies for online Shop
All digital products purchased will include Sales Tax/VAT at 20% if applicable. You shall be responsible for any other taxes applicable in the territory to which the services are sent.
Payment must be made by credit card, debit card or PayPal at the time of placing an order. Payment in full will be taken at this time and a contract will be in force.
You warrant that all details provided to us for the purpose of your order and its delivery will be correct and that your chosen method of payment is our property and that sufficient funds or credit facilities are available to cover the full cost of the products/services ordered. We reserve the right to obtain validation of your credit /debit card or PayPal details before accepting your order. You may cancel your order at any time prior to despatch by contacting us by email to email@example.com.
- Invoicing Schedules
So that you can plan when to expect our invoices, we will raise invoices once we receive written confirmation and/or a Purchase Order from your organisation to proceed:
100% of Nikki Owen’s Speaker/Masterclass/Breakthrough fees will be invoiced upon client confirmation and is non-refundable. Retreats and online products are all payable in full in advance.
All prices quoted are exclusive of VAT that will be added at the current rate where applicable. You shall be responsible for any other taxes applicable in the territory to which a) the Products are sent and b) the services are delivered.
- Expenses and Venue Costs
All prices quoted are exclusive of travelling, accommodation, subsistence and venue costs. These will be itemised separately. Mileage will be charged at 45p per mile. Business Class train and air travel will be charged at cost. Hotel accommodation based on a minimum 3 star standard unless agreed with us in writing. Subsistence will be chargeable at £35 per person per night. In the event of us holding an event at a venue that we have booked then the cost of this venue including meals/refreshments and accommodation (if required) will be agreed with you and itemised separately on our invoices. Expenses incurred for each stage of the contracted service will be invoiced at the completion of each stage.
- Payment Terms of our Invoices
Please pay us within 7 days from the date of our issued invoices, unless otherwise agreed by us in writing. We accept payment by BACS. We do not accept bookings
Because of the unique set of skills and approach used by Nikki Owen and her team there are pressures on her availability. We promise to communicate her availability in a clear and prompt manner and will endeavour to provisionally hold ‘reserved’ dates for 10 days. A booking is only confirmed at the point we receive payment.
- Cancellation Policy
If a booking has been confirmed and paid for then the fee is non-refundable. In the event that a booking is cancelled and based on each individual circumstances Nikki Owen may agree to re-schedule without further charges.
If you define any information you give us as confidential, we will not disclose it without your approval unless the information is or becomes public knowledge, or we are required to disclose it in accordance with Court Order and statute. This confidentiality will extend to our employees, our associates and our suppliers.
When you contract Nikki Owen to deliver either her breakthrough sessions or The Authentic Charisma Coaching Programme for people within your organisation, please be aware that we will not disclose anything about these sessions to you or anyone else within your organisation unless we have received written confirmation from the recipient of the session that they are happy for us to do so.
- GDPR & Data
We take GDPR very seriously and confirm that our data retention adheres to the GDPR rules. We do not share any data with third parties, other than a GDPR compliant system to send you business emails. Any data provided by you as part of the delivery of our contracted service will be treated as confidential by ourselves and will not be shared, shown or disclosed to third parties except to the extent necessary for us to deliver our contracted service(s). All personal data provided by you will be processed and stored in accordance with Data Protection Act 1998 and GDPR guidelines and rules.
- Intellectual Property
The materials, processes and diagrams used within our delivered services remain under the ownership of Nikki Owen and Audience with Charisma Limited. The following models/diagrams/processes cannot be used, circulated or adapted without prior permission from us in writing:
The Charisma Model, The Symbol of Star Quality, The Energy Compass, The Game of Life, The Self-Esteem Gift Box Exercise, The Power Pebble Process, Transcendental Drivers Exercise, The STAR Model, The Metaphor Reality Method, The Relationship Resolution Process, Online Charisma Profiling Tool, Cellular Silo Process
- Accredited Coaches and Associates
Some members of the delivery team are contracted as Accredited Coaches and Associates rather than employees. All Accredited Coaches and Associates are trained and accredited in our methods, techniques and processes and attend regular development sessions with us.We accept it is our responsibility to ensure that all our Accredited Coaches and Associates have the relevant skills to meet high standards of delivery.
Each of our Accredited Coaches and Associates has been issued with an agreement that states the basis of the working relationship and prohibits them from working directly with any of our clients unless we have given them our permission.
- Working at Your Premises
Please tell us about any rules and regulations regarding health and safety within your premises. We will ensure that any employees, associates or sub-contractors will be instructed to comply with your health and safety requirements.
We confirm that we have the following insurances:
Employers Liability Insurance for ten million pounds (£10,000,000) with ACE European Group.
Public and Products Liability Insurance for two million pounds (£2,000,000) with ACE European Group.
Professional Indemnity Insurance for one million pounds (£1,000,000) with Hiscox.
Copies of our insurance policy certificates are available upon request.
- Concerns and Issues
We are passionate about delivering our services in a way that delivers a tangible and positive impact for you as an individual and for your organisation. If we have not exceeded your expectations or you have any concerns regarding our team or our products/services then please contact us by email firstname.lastname@example.org within 7 days of your concern arising. We will endeavour to respond within 24 hours and seek to address your concerns within 21 days. We are committed to ensuring that we do whatever it takes for you and/your organisation to continue our business relationship.
Immediate termination of our business relationship will occur if either you or your organisation breach any of our agreed terms and conditions. If you or your organisation or our organisation becomes insolvent, ceases to trade, enters into liquidation whether compulsory or voluntarily, has an encumbrancer take possession of assets. Outstanding contracts for services cannot be re-assigned or transferred without agreement by both organisations
- Company Information for Audience with Charisma Limited
Company registered address:
2a The Quadrant
Upper High Street
Company registration number: 6430298
VAT registration number: 922 3039 54
Contact by email email@example.com
Shipping Delivery and Returns Policy
- Audience with Charisma Limited delivers products/services ordered from this website to addresses across the UK, Europe and Internationally.
- Ordering & Delivery – We use Royal Mail for all our UK and international deliveries. Shipping prices are based on zone locations indicated on the Royal Mail website: World Zone 1
Covers all countries, not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia. World Zone 2 This zone covers the following territories:
||British Indian Ocean Territory
||Christmas Island (Indian Ocean)
|Christmas Island (Pacific Ocean)
||Coral Sea Island
||French South Antarctic Territory
||New Zealand Antarctic Territory
|Norwegian Antarctic Territory
||Papua New Guinea
||People’s Democratic Republic of Laos
|Republic of Singapore
- Books will be packed into a protective book wrap. All orders received will be sent by second class post unless expressed otherwise.
- Packing and delivery prices for Charismatic to the Core book
|Charismatic to the Core
|Second class Royal Mail
|up to 1000g
|EU – Airmail
| up to 750g
|Zone 1 – Airmail
| up to 750g
|| small parcel
|Zone 2 – Airmail
|| up to 750g
If you are not happy with your Audience with Charisma limited purchase online you can return it to us in its original condition and packaging within 28 days of the date of receipt. No refunds or exchanges will be given if products have been opened and/or used and are not returned complete with all original packaging and receipts, etc.
- You must inform us here at firstname.lastname@example.org of your return order before sending any products back to us, to prevent the delay of the refund process. Providing all items are returned unopened, complete with all original packaging and receipts, we will be able to process a refund excluding delivery charges, and a 15% restocking fee which will be credited to your account as soon as we have received and checked the returned product. This process will take approximately 5-10 working days to complete we have received all goods.
- Customers are responsible for all return shipping costs that are to be returned to the following address: Sue Richardson Associates Ltd Minerva Mill Innovation Centre, Station Road
Alcester, B49 5ET
- We strongly recommend you acquire proof of postage for any returned goods because Audience with Charisma Limited cannot be held responsible for any items lost or damaged in transit.
- The above policy is applicable for all products/services purchased through www.nikkijowen.com only and does not affect your statutory rights.